Privacy policy

Privacy Policy of Indian Royal Brew

This is the privacy notice of Indian Royal Brew. In this document, "we", "our", or "us" refer to Indian Royal Brew.

We are a company registered in New Zealand, with our registered office at 94 Muirhill Street, Halswell, Christchurch 8025.

We are company number NZBN 9429051731946.

Purpose of this Policy:

This privacy notice is intended to inform you about our methods of collecting and handling any information you provide or that we gather from you. It encompasses both identifiable personal information and non-identifiable information.

We are deeply committed to safeguarding your privacy and confidentiality. We recognize our website users' legitimate concerns about the use of their data, ensuring it is not employed for unintended purposes or inadvertently disclosed to third parties. Our policy is precise and rigorous, adhering to New Zealand law and the laws of all jurisdictions we're aware of. Should you feel our policy does not meet your expectations or that we are not adhering to it, please reach out to us.

Should you find any aspect of the following points unacceptable, we regretfully advise that discontinuing the use of our website is your sole option.

Beyond the specified circumstances below, we do not share, sell, or reveal any personally identifiable information collected via our website to any third party.

Outlined here is the nature of the information we collect from you, either through our website or via other means you choose, and the rationale behind its collection:

Information Collection and Use:

- Business and Personal Information

We collect basic identification and contact details, such as your name and contact information. This also encompasses all the data you provide during our business interactions in your role as our client. We are committed to maintaining the confidentiality of this information and the terms of our relationship, and it is used solely for the purposes outlined here. We expect this policy to be reciprocated.

The information is utilized for the following purposes:

• To deliver the services you have requested from us.
• To verify your identity, ensuring security and protection.
• For marketing our range of products and services.
• Non-personal information may be used in a general sense by us or third parties, such as for demographic studies or analyzing the usage of specific pages or services on our site.

We retain this information as part of our business records for a minimum of seven years. This duration is necessary for potential legal claims or defences and aligns with the period within which our tax authorities may require access to such information.

- Your Domain Name and Email Address

We acknowledge that your domain name and email address are identified by our servers, and the web pages you visit are logged. We assure you that your email address will not be disclosed to anyone outside our organization who does not require this information for general or specific purposes. The uses of this information include:

• Engaging in correspondence with you or addressing your needs as anticipated.
• Collectively analyzing user data without identifying individuals to enhance the quality and functionality of our website.
• Providing updates about services you have subscribed to.
• Informing you about our additional services or those offered by our affiliated websites.    

- Information You Post on Our Website

Any information you submit by posting on forums, blogs, or through advertisements on our site is stored on our servers. While this information is primarily used to be accessible for reading, our terms and conditions allow us the discretion to use it in various ways as we deem necessary.

- Website Usage Information

We utilize software like JavaScript embedded in our website to gather information about your interaction with our site. This includes tracking the pages you view, how you arrived at them, your activities on a particular page, the duration of your stay, and our effectiveness in delivering content to you. Currently, we do not link this information to any identifiable individual, ensuring your anonymity in website usage analytics.

- Financial Information Related to Your Credit Cards

We do not collect credit card information directly through our website or in any other manner. When making a payment, you have the option to use internet banking, credit card transactions, or other reputable payment service providers. The payment interface may appear in our branding, but please be aware that it is not under our control. Our staff and contractors do not have access to your financial information, ensuring your financial data remains confidential and secure.

- Financial Information Related to Your Credit Cards

We prioritize the security of your financial information:

• We do not store your complete financial data, which helps prevent duplicate transactions without your explicit consent.
• Access to your financial details is strictly limited to authorized personnel within our organization.
• In instances where we need to discuss your financial information, only a partial display of your card number (either the first four or last four digits) will be shown, ensuring the security of your card details.

- Financial Information Regarding Your Direct Debit

• Should you choose to establish a direct debit arrangement with us, the information you provide will be transmitted to our bank for processing according to the instructions you've given. We do not retain a copy of this direct debit information to ensure your financial security.

- Credit Reference

• To help prevent fraudulent activities, we may share relevant information with credit reference agencies. This applies particularly in situations where clients or customers issue instructions to their credit card issuers to cancel payments to us without first providing a valid reason or allowing us the opportunity to process a refund. This practice is part of our commitment to maintaining the integrity of transactions and safeguarding against financial fraud.

- Third-Party Advertising

On the Indian Royal Brew website, third-party advertisers may place ads. These third parties and their agents might use technology that automatically collects your IP address when they deliver an advertisement to your browser on our site. They may also employ cookies or JavaScript to personalize and measure the effectiveness of their advertisements. We do not control these technologies or the data collected by these parties. Therefore, our privacy notice does not extend to the information practices of these third-party entities.

- Third-Party Content

Our website operates as a publishing platform where individuals can register and publish information about themselves or others. We do not actively moderate or control the content posted by these third parties. We will investigate the matter if there are complaints about any content on our website. If we deem the complaint justified, we may temporarily remove the content in question during our investigation. We value free speech and must balance this right against the rights of those who may be affected by the content. If we determine a complaint to be baseless or vexatious, we may choose not to engage further on the matter.

- Information Obtained from Third Parties

While we do not disclose your personal information to third parties (except as outlined in this notice), we may receive data that is indirectly derived from your personal information through software services like Google Analytics. This information is not personally identifiable to you and is used to enhance our understanding of website usage and improve user experience.

- Content You Provide for Third-Party Use

When you submit content to Indian Royal Brew with the intention of it being read, copied, downloaded, or used by others, we are not responsible for what third parties may do with it. It is your responsibility to ensure you are comfortable with the privacy level of every individual who may access your information. Once your content is available publicly, control over how it is used is beyond both our and your reach.

- Cookies

Cookies are small text files placed on your computer’s hard drive by your web browser when you visit websites, including ours. They are essential for making websites function efficiently and providing site owners with website usage information.

We use cookies in the following ways:

• To confirm your acceptance of cookie use on our website, as per legal requirements. If you opt not to accept cookies, our website may not function optimally for you.
• To enable essential website operations.
• To manage our content management system.
• To run the online notification form used for contacting us. This cookie is set upon your arrival at our site and deleted when you close your browser.
• To enhance security through our contact form. This cookie is also deleted after your browser session ends.
• For gathering information on how visitors use our website. We use this data to enhance user experience and improve our services. The data collected is anonymous and includes metrics like visitor count, traffic sources, and page visits.
• To track engagement during webcasts, such as questions asked or opinions shared. This helps us tailor content for you on future visits. This cookie, storing an anonymous ID, lasts for three months before automatic deletion.
• Remembering your personal information reduces the need for re-entry on subsequent visits. This cookie persists for 90 days.
• To facilitate video viewing on YouTube without storing personally-identifiable cookie information under YouTube’s privacy-enhanced mode.

- Calling Our Helpline

We collect Calling Line Identification (CLI) information when you contact our helpline. This data is crucial for enhancing the efficiency and effectiveness of our support services. We use this information to understand call patterns better and improve our response to customer inquiries.

- Sending a Message to Our Support System

Whenever you send a message to our support system, we gather the data you provide in that message. This includes information necessary to verify your entitlement to the requested information and adequately address your queries or concerns. We record both your request and our response to improve the operational efficiency of our business. It's important to note that we do not retain any personally identifiable information linked to your message, such as your name or email address, beyond what is necessary for addressing your specific concerns.

- Making a Complaint

Upon receiving a complaint, we document all the information you provide. This practice is crucial for effectively addressing and resolving the complaint. If resolving your complaint necessitates contacting another party, we may, at our discretion, share some of the details from your complaint with that party. This is done as sparingly as possible and is guided by our judgment on the necessity of sharing such information.

Additionally, we may compile and analyze data obtained from complaints to gauge and enhance our service level. However, this statistical compilation is carried out in a manner that does not identify you or any other individual, ensuring the confidentiality of your personal details.

- Job Application and Employment

When you submit information for a job application, we may retain this information for up to three years. This retention allows us the option to contact you later if a suitable opportunity arises.

If you are employed by us, we collect information about you and your work periodically throughout your employment. This information is exclusively used for purposes directly related to your employment. Following the termination of your employment, your personal file is kept for seven years before it is either destroyed or deleted, adhering to our data retention policies.

- Marketing Information

With your explicit permission, we may share your email address and name with selected partners who offer services or products that interest you. You can opt out of this service at any time by contacting us at info@indianroyalbrew.shop

- Re-marketing

Occasionally, we engage in re-marketing activities. This process involves third-party services like Google placing a tag or marker on our website. These tags enable the display of advertisements for our products/services on other websites that you visit, creating a tailored marketing experience based on your web browsing activities.

- Affiliate Information

Information received from you in your role as an affiliate or a customer/client is used solely for business purposes. We commit to maintaining the confidentiality of this information and the terms of our affiliation. This information is not utilized for any purpose beyond our business relationship. Affiliates are expected to uphold a similar policy of confidentiality. Exceptionally, we reserve the right to disclose your first name and affiliate URL to other affiliates or external parties. This disclosure is limited to recognizing outstanding performances or achievements within our affiliate program.

Use of the Website by Children

We do not market our products or services to children, nor do we facilitate children's direct purchase of products or services. Our products and services intended for children's use are to be purchased by adults. Individuals under the age of 18 are permitted to use our website only with the consent and supervision of a parent or guardian.

- Disclosure to the Government and its agencies

Like any other entity, we are bound by the laws and regulations of the jurisdictions we operate in. We may be required to disclose information to legal authorities upon their request or if they possess the appropriate authorization, such as a search warrant or court order.

- Compliance with the Law

Our privacy policy is designed to comply with the laws of every jurisdiction where we conduct business. If you believe that our policy does not satisfy the laws of your country, we encourage you to inform us. However, the decision to use our website remains at your discretion.

- Review or Update Personally Identifiable Information

You have the right to review or update the personally identifiable information that we hold about you. This can be done by contacting us at info@indianroyalbrew.shop. To protect your information, we will take reasonable steps to verify your identity before granting access or making any corrections to your data.

- Removal of Your Information

Should you wish to have your personally identifiable information removed from our records, please contact us at info@indianroyalbrew.shop. To ensure the security of your information, we will undertake the necessary steps to verify your identity before proceeding with your request.

- Data Processing Outside New Zealand

While our website is hosted in New Zealand, specifically with our technical centre based in Christchurch, NZ, please be aware that data collected within New Zealand may be processed outside the country. Similarly, data obtained from other countries may be processed within or outside those countries.

For any inquiries or concerns regarding our privacy policy, please contact us through our Contact Us page.