Knowledge Base

With a diverse portfolio of 41 teas, Indian Royal Brew offers classic black, invigorating green, and aromatic herbal blends, all sourced from India's finest estates.

We honour tradition by ethically sourcing our teas directly from select Indian farms, where every leaf is picked for quality, ensuring authenticity and taste.

Certainly, each tea is accompanied by brewing instructions to help you extract the essence of our carefully crafted blends perfectly.

Our teas are an homage to Indian tea artistry, offering a royal sensory journey with each cup, defined by unique and quality flavours.

While we currently don't offer limited edition teas, we're excited about introducing new seasonal flavours to celebrate India's vibrant tea culture.

Gift sets are unavailable, but we look forward to presenting beautifully curated tea collections that make gifting a delightful experience.

Our teas offer various health benefits, including aiding digestion, providing antioxidants, and promoting relaxation. Each tea type has its unique advantages.

We source our ingredients from premium, sustainable farms across India, focusing on ethical practices and the highest quality.

Yes, our teas cater to various dietary needs, including vegan, keto, and paleo lifestyles. Check product details for more information.

We strive to keep our teas free from common allergens, and any exceptions are clearly labelled on our products.

Our black teas generally contain higher caffeine, while herbal blends are often caffeine-free. Exact amounts can be found on our labels.

Indian Royal Brew utilizes 28GSM Nylon Mesh pyramid tea bags measuring 140 mm in width. These premium bags allow for optimal water flow and a more significant expansion of tea leaves, ensuring a fuller flavour extraction and a superior tea experience. The pyramid shape also accommodates larger leaf pieces, reflecting our commitment to quality in every sip.

Follow the instructions on our packaging for water temperature and steeping times, tailored to bring out the best in each blend.

Store our teas in a cool, dry place, away from direct sunlight and strong odours, to preserve their aroma and flavour.

Our teas, stored properly, maintain their freshness for months. Check the 'best before' date for optimal flavour.

Gently immerse the pyramid tea bag in hot water, allowing ample space for the leaves to expand and release their full flavour.

Yes, using fresh, filtered water is recommended to enhance the natural flavors of our teas.

We offer various shipping options, including standard and expedited, to meet different needs and preferences.
Tracking Shipments:

After your order is dispatched, you'll receive a tracking number via email, allowing you to follow your shipment's progress.

Delivery times vary based on location and selected shipping options, with estimates provided at checkout.

Yes, we offer international shipping. Rates and delivery times vary depending on the destination.

In case of delays, we'll keep you informed and do our best to expedite the process.

We offer 3-monthly with a 10% discount, and 6-monthly with a 5% discount.

Cancelling these subscriptions incurs a fee equivalent to one month’s subscription, but you’ll still receive the teas for the order period.

If a tea is sold out, we’ll contact you to select an alternative tea or cancel your subscription.

Manage your subscription through our website, where you can adjust your tea choices, pause, or cancel your plan.

Absolutely, gift a tea subscription and choose the plan that suits best. We’ll take care of delivering the tea experience.

If unsatisfied, you can return products within a specified period, as detailed in our policy.

Refunds are issued for returns that meet our policy conditions, such as unopened and unused products.

To initiate a return, contact our customer service team with your order details and reason for return.

Returned items are inspected upon receipt, and refunds are processed based on their condition according to our policy.

For subscription cancellations, refer to our specific cancellation policy.

Visit our website and follow the easy steps to create your account, enhancing your ordering and subscription experience.

An account allows for easier order tracking, managing subscriptions, and access to exclusive offers and updates.

Log into your account on our website to update your personal information, address, and payment details anytime.

We use advanced security measures to protect your personal and payment information, ensuring your data's safety.

If you face any issues, please get in touch with our customer support for immediate assistance and resolution.

While we offer exclusive benefits through our subscription service, we're excited to introduce a loyalty program soon.

Our upcoming loyalty program will reward frequent customers with special discounts, early access to new products, and unique offers.

Subscribe to our newsletter and follow us on social media to get the latest updates on promotions and our loyalty program.

Enter your promo code at checkout to apply discounts. Stay tuned for more such offers through our upcoming loyalty program.

Subscription discounts typically cannot be combined with other promotional offers. However, specific terms will be detailed in each promotion.

While we offer exclusive benefits through our subscription service, we're excited to introduce a loyalty program soon.

Our upcoming loyalty program will reward frequent customers with special discounts, early access to new products, and unique offers.

Subscribe to our newsletter and follow us on social media to get the latest updates on promotions and our loyalty program.

Enter your promo code at checkout to apply discounts. Stay tuned for more such offers through our upcoming loyalty program.

Subscription discounts typically cannot be combined with other promotional offers. However, specific terms will be detailed in each promotion.

Indian Royal Brew proudly ships our premium teas worldwide from New Zealand. Keep in mind that for orders outside of New Zealand, customers are responsible for any customs fees, taxes, or other charges that may occur.

For orders to Australia, shipping costs are $30 (AUD) for orders below $120. We offer free shipping on orders above $120 (AUD)

We provide different shipping costs for different regions for worldwide shipping. Please contact us to find out the shipping cost for your region.

Delivery times vary based on your location. We strive to dispatch orders promptly, but please allow additional time for international deliveries.

Once your order is dispatched, you will receive a tracking number. You can use this to monitor your order's journey to your doorstep.

lease get in touch with us immediately if you need to update your delivery address. We can amend the address if the order hasn't been dispatched yet.

We aim to reach tea lovers globally, but please note that certain regions might have specific restrictions. We recommend checking with your local customs office for more information.